It is possible to return the products up to 20 days from their reception. The return of items is at your own expense. 

The Customer can request to return an item within 20 days of order receipt for the following reasons:   if it is too big / small, if it is damaged, if it does not correspond to the product ordered, if it is not present in the parcel.

To issue the return request you have to send us email with in 20 days to:

Return the item within 15 days of receipt of the email.

Hayoes reserves the right not to refund in the following cases:

  • If the products are not intact, without envelope or with a ruined one
  • In case the Return code and/or order number are missing
  • In case the Returns are not authorized or if they have exceeded the requested timelines.

The returns cost is at the buyer’s expenses, unless stated differently.

For faulty or non-compliant products, you have to issue a return request according to the procedure mentioned above. You will then have to send an email to at the latest within 20 days of receipt of the order, providing detailed description of the damage and attaching photos that demonstrate its entity.


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